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  • Use your NZ documents overseas

    Found in Passports, citizenship and identity / Proving and protecting your identity / Use your NZ documents overseas

    To use a document overseas it may need to be apostilled or authenticated. Apostilles and authentications are certificates that prove the signature, stamp or seal on a document is genuine.

  • Urgent admission to a residential care facility

    Found in Health / Rest homes and residential care / Moving into residential care / Urgent admission to a residential care facility

    Even if your need is urgent, you can only move into your preferred rest home or hospital if it has a suitable vacancy.

  • Who can move into residential care

    Found in Health / Rest homes and residential care / Who can move into residential care

    When you can no longer manage in your own home, you can move into a rest home or hospital. Talk to your doctor or other health professionals about the level of care you need.

  • Types of residential care

    Found in Health / Rest homes and residential care / Types of residential care

    There are 4 types of full-time residential care. Providers sometimes offer more than one type of care within the same property.

  • Services offered in residential care

    Found in Health / Rest homes and residential care / Services offered in residential care

    The services offered by residential care providers can vary. They must tell you about the services they offer and be clear about which ones you must pay extra for.

  • Choose your residential care

    Found in Health / Rest homes and residential care / Choose your residential care

    You choose the rest home or hospital that you want to move to and can afford.

  • Make a complaint about residential care

    Found in Health / Rest homes and residential care / Make a complaint about residential care

    If you have concerns about the care you or someone you know is receiving in a residential care facility, you have the right to speak up.

  • Transfer to a different residential care facility

    Found in Health / Rest homes and residential care / Moving into residential care / Transfer to a different residential care facility

    You can transfer to another residential care facility if you want to. Or you may have to transfer if the level of care you need has changed.

  • Paying for residential care

    Found in Health / Rest homes and residential care / Paying for residential care

    You may need to pay for your care, but you could get government help. Check what support is available and what it costs.

  • Who is eligible to get a rates rebate

    Found in Housing and property / Get financial help with housing / Get a rates rebate / Who is eligible to get a rates rebate

    Find out what the eligibility requirements are and work out if you can get a rebate.

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