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  • Your consumer rights

    Found in Consumer rights and credit records / Your consumer rights

    You have the right to complain if something you’ve bought does not work, a service has not achieved the result that was agreed, something has not been delivered on time, or you've been misled by an advert.

  • Order a birth certificate

    Found in Passports, citizenship and identity / Proving and protecting your identity / Order a birth certificate

    New Zealand birth certificates are a record of birth. You can order a birth certificate online. It costs $35 for a standard certificate.

  • Before you travel

    Found in Leaving NZ / Before you travel

    Avoid surprises — before you go, find and check your passport, pay your fines and check if there are any special travel requirements for the countries you’re visiting.

  • Taking parental leave

    Found in Work and tax / Take leave from work / Parental leave / Taking parental leave

    As well as maternity and paternity leave, there are other leave options for eligible parents and carers. You may be able to get parental leave payments from the government.

  • NZeTA and visitor visas

    Found in Immigration and visas / Visit New Zealand / NZeTA and visitor visas

    You must have the right travel documents to board your flight or ship to New Zealand. Most people will need a visa or a New Zealand Electronic Travel Authority (NZeTA).

  • How to enrol your child at school in NZ

    Found in Education / School and college / How to enrol your child at school in NZ

    Find out when your child can start school, how to choose a school, enrol and prepare your child for school.

  • Home emergency checklist

    Found in Housing and property / Home safety / Home emergency checklist

    How to prepare for and get through an emergency in New Zealand.

  • Personalised ceremonies for civil unions

    Found in Family and whānau / Getting married / Civil unions / How to have a civil union in NZ / Personalised ceremonies for civil unions

    A personalised ceremony is one you can have anywhere you and your celebrant agree. And you can write your own vows.

  • Wills, probate and estates

    Found in Family and whānau / Death and bereavement / Wills, probate and estates

    After someone dies, an executor or administrator needs to be appointed by the High Court to deal with the estate.

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