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  • Complain about something you bought

    Found in Consumer rights and complaints / How to complain / Complain about something you bought

    If something you buy is faulty, does not arrive in time or is not what you expected, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement.

  • Change the registered sex on your birth certificate

    Found in Passports, citizenship and identity / Changing your gender / Change the registered sex on your birth certificate

    To change the sex marker on your birth certificate, you must complete a statutory declaration and apply to Births, Deaths and Marriages.

  • No data on your phone — access government-sponsored websites for free

    Found in Engaging with government / No data on your phone — access government-sponsored websites for free

    Zero Data gives you free access to government-sponsored websites. This way, money is not a barrier to getting important services and information.

  • Making a statutory declaration

    Found in Law, crime and justice / Making a statutory declaration

    You make a statutory declaration when you need to confirm that something is true. It’s a written statement that must be signed and witnessed by an official person face to face.

  • Help in your home

    Found in Health / Help in your home

    Find out if you qualify for government-funded home help and the support services you may get after your needs are assessed — if you have an ongoing illness, injury, age-related health problem or you’re a disabled person.

  • Financial help and services

    Found in Health / Financial help and services

    Find out how to get help with the costs for carers, home modifications and home support.

  • Financial help for your family

    Found in Family and whānau / Financial help for your family

    You may be able to get financial help for your family, even if you’re working or looking after a child that's not your own.

  • Financial help if someone dies

    Found in Family and whānau / Death and bereavement / Financial help if someone dies

    If a loved one has died, you might be able to get help with the cost of the funeral, burial or cremation. You may also get help with living expenses or childcare.

  • Get financial help with housing

    Found in Housing and property / Get financial help with housing

    Get help with housing costs, paying rent or council rates. Postpone or defer your rates if you meet certain conditions like being on a low income or on a benefit.

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