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  • Your consumer rights

    Found in Consumer rights and complaints / Your consumer rights

    You have the right to complain if something you’ve bought does not work, a service has not achieved the result that was agreed, something has not been delivered on time, or you've been misled by an advert.

  • Search for family history records in New Zealand

    Found in History, culture and heritage / Research your family history / Search for family history records in New Zealand

    You might be able to trace your family’s history in NZ through genealogy websites, old newspapers, or ships’ passenger lists.

  • Choose the gender on your citizenship record

    Found in Passports, citizenship and identity / Changing your gender / Choose the gender on your citizenship record

    If your gender is different to the one on your birth certificate, you can ask for your citizenship certificate to show your new gender (if you have not yet applied for citizenship), or request an evidentiary certificate (if you have been granted citizenship).

  • GST rate

    Found in Tax, benefits and finance / Tax / GST rate

    You pay a 15% goods and services tax (GST) on most of your purchases in New Zealand.

  • How to make a complaint

    Found in Engaging with government / Complain about a government department / How to make a complaint

    If you think you’ve been treated unfairly by a central or local government agency, you can make a complaint.

  • Alcohol interlocks

    Found in Transport / Driving fines and penalties / Alcohol interlocks

    An alcohol interlock is an electronic device that prevents you from driving if you’ve been drinking.

  • Scams

    Found in Law, crime and justice / Scams

    Taking care can help you avoid scams. If you think you’ve been scammed, report it straight away.

  • What you can and cannot bring with you into New Zealand

    Found in Immigration and visas / Bringing things into New Zealand / What you can and cannot bring with you into New Zealand

    There are biosecurity and customs rules about what you can and cannot bring into New Zealand.

  • Permanent residency and citizenship for NZers in Australia

    Found in Leaving NZ / Travel or move to Australia / Permanent residency and citizenship for NZers in Australia

    ​From 1 July 2023, NZ citizens who have been living in Australia for 4 years or more are eligible to apply directly for Australian citizenship.

  • Your care plan after a needs assessment

    Found in Health / Help in your home / Your care plan after a needs assessment

    You’ll get a care plan after your needs assessment. This plan describes the home support services and equipment you’ve been assessed as needing, who’ll provide these and when they’ll start.

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