• Applying for a benefit

  You need to apply for most benefits online, then meet with a case manager before your application is accepted and you start being paid.

• What you have to do when you’re getting a benefit

  If you're getting a benefit, NZ Superannuation or a Veteran’s Pension from Work and Income, you must let them know if your contact details or circumstances change.

• What counts as income for benefits

  When you apply to Work and Income for a benefit or allowance, and while you’re receiving it, you need to tell them if you get other income — either regular payments or a one-off.

• Community Services Card

  A Community Services Card can reduce healthcare costs. Anyone on a low income who is aged 16 or over, a NZ citizen or permanent resident and normally lives here, can apply.