Financial adviser problems and complaints

Talk first

You must raise your problem with your financial adviser first and give them the chance to fix it. They’ll have a complaints process to follow — you can usually find this on their website, or you can ask them to post you a copy.

Your complaint hasn’t been resolved

If you’re not happy with the response from your financial adviser, you can then take your complaint to their independent dispute resolution service.

You don’t have to abide by the dispute resolution service’s decision.

You can ask your financial adviser what scheme they belong to — or check yourself.

• Insurance & Savings Ombudsman

• Financial Disputes Resolution Scheme

• Financial Services Complaints Ltd

If you’re still not happy

You can make a claim to the disputes tribunal, who’ll make a binding decision that can be enforced by the courts.

Disputes Tribunal