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  • Pruning tree branches

    Found in Housing and property / Neighbourhood problems / Pruning tree branches

    You can trim most branches or roots that cross into your property up to the property boundary.

  • Trial periods

    Found in Work / Finding and starting a job / Trial periods

    A trial period is a timeframe that employers can use to find out if you are suitable for a job. An employer can dismiss you and you cannot raise a personal grievance for unjustified dismissal if the trial period was valid.

  • Noisy neighbours

    Found in Housing and property / Neighbourhood problems / Noisy neighbours

    Try asking your neighbours to be quiet if they're making too much noise. You can also complain to their landlord or the council.

  • Child custody

    Found in Family and whānau / Separating or getting divorced / Child custody

    If your relationship ends, you need to try to resolve child custody arrangements yourselves before you can go to court.

  • Prison life and going to prison

    Found in Law, crime and justice / Prison life / Prison life and going to prison

    If you’re convicted of a crime and sentenced to a prison term, or if you’re awaiting trial or sentencing without bail, you’ll go to prison.

  • Apply for a student visa

    Found in Immigration and visas / Get a New Zealand student visa / Apply for a student visa

    You can apply online or use a printed form. Make sure you apply at least 8 weeks before you plan to come to New Zealand.

  • Complain about your financial services provider

    Found in Consumer rights and complaints / How to complain / Complain about your financial services provider

    If you have a problem with your bank, insurance company or financial adviser, you can make a complaint.

  • Complain to the Ombudsman

    Found in Engaging with government / Complain about a government department / Complain to the Ombudsman

    If you cannot solve a problem with a government agency, you can complain to the Ombudsman.

  • Scams

    Found in Law, crime and justice / Scams

    Taking care can help you avoid scams. If you think you’ve been scammed, report it straight away.

  • What you can and cannot bring with you into New Zealand

    Found in Immigration and visas / Bringing things into New Zealand / What you can and cannot bring with you into New Zealand

    There are biosecurity and customs rules about what you can and cannot bring into New Zealand.

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