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  • Complain about home help and support services

    Found in Health / Help in your home / Complain about home help and support services

    Find out what to do and who to contact if you have a concern or complaint about your home support services.

  • How to make a complaint

    Found in Engaging with government / Complain about a government department / How to make a complaint

    If you think you’ve been treated unfairly by a central or local government agency, you can make a complaint.

  • How government works

    Found in Engaging with government / How government works

    The Government is formed after a democratic election held every 3 years.

  • Maintaining your house and garden

    Found in Health / Help in your home / Maintaining your house and garden

    You may qualify for help with cleaning your home, doing the laundry, buying essential appliances, mowing the lawn, weeding the garden and getting essential home maintenance tasks done. Find out how to get these home support services and if you qualify.

  • How to get fertility treatment

    Found in Family and whānau / Fertility issues and assisted reproduction / How to get fertility treatment

    Some fertility treatments are funded for eligible people in NZ.

  • How to request an NZeTA

    Found in Immigration and visas / Visitor visas and the NZeTA / How to request an NZeTA

    Find out how to request an NZeTA (New Zealand electronic Travel Authority) and how much it costs. Allow 72 hours for your request to be processed.

  • How to apply for NZ citizenship

    Found in Passports, citizenship and identity / New Zealand citizenship / How to apply for NZ citizenship

    Follow these steps when you apply for New Zealand citizenship.

  • Your Admission Agreement and care plan

    Found in Health / Rest homes and residential care / Moving into residential care / Your Admission Agreement and care plan

    When you move into a rest home or hospital you sign an Admission Agreement. This contract has information about your rights and responsibilities. Your Care Plan is the other important document that’s prepared for you.

  • How to order a name change certificate

    Found in Passports, citizenship and identity / Proving and protecting your identity / Name change certificate / How to order a name change certificate

    It’s easiest to order a name change certificate online. You can also order by phone, post, or in person.

  • Choose your residential care

    Found in Health / Rest homes and residential care / Choose your residential care

    You choose the rest home or hospital that you want to move to and can afford.

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