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  • When you have a problem at work

    Found in Work / Workers’ rights / When you have a problem at work

    If you have a problem at work talk to your boss directly. If you cannot solve it you can get help from government and other organisations. Some of this help is free.

  • Rental properties and healthy homes standards

    Found in Housing and property / Insulation and energy efficiency / Rental properties and healthy homes standards

    To improve the quality of rental properties in New Zealand, landlords need to meet the healthy homes standards.

  • How to order a name change certificate

    Found in Passports, citizenship and identity / Proving and protecting your identity / Name change certificate / How to order a name change certificate

    It’s easiest to order a name change certificate online. You can also order by phone, post, or in person.

  • Apply for Best Start payments

    Found in Family and whānau / Financial help for your family / Apply for Best Start payments

    You may be able to get a weekly payment to help support your newborn baby. Best Start payments are available until your child turns 3. Whether you can get the payment depends on your family income.

  • Choose the gender on your citizenship record

    Found in Passports, citizenship and identity / Changing your gender / Choose the gender on your citizenship record

    If your gender is different to what’s on your birth certificate, you can change it when you apply for NZ citizenship — or get your citizenship record updated.

  • Applying for a benefit

    Found in Tax, benefits and finance / Benefits and allowances / Applying for a benefit

    You need to apply for most benefits online, then meet with a case manager before your application is accepted and you start being paid.

  • What counts as income for benefits

    Found in Tax, benefits and finance / Benefits and allowances / What counts as income for benefits

    When you get a benefit or allowance from Work and Income, you need to tell them what other income you get — both regular and one-off payments.

  • Paying for heating

    Found in Health / Help in your home / Paying for heating

    Apply for help with the costs of heating your home, or check advice for keeping those expenses down.

  • Jury service

    Found in Law, crime and justice / The courts / Jury service

    If you're enrolled to vote, you can be asked to serve on a jury once every 2 years.

  • What to do if your personal information has been stolen

    Found in Law, crime and justice / Identity theft / What to do if your personal information has been stolen

    If you think someone has stolen your personal information, act quickly to reduce the harm.

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