General contact information
We are experiencing delays:
We are currently experiencing significant delays in processing applications and answering calls.
We apologise for these delays and we advise that:
- Processing name change requests and amendments to births, deaths and marriage records are taking longer than usual.
- We will contact you if there are any issues with your application.
COVID-19 and BDM services:
At Alert Level 1 we encourage you to apply online or by post.
If you need to come in for an appointment:
- Bring a credit or debit card with you – our counters no longer accept cash payments.
- Scan the QR code using the NZ COVID Tracer app.
- Stay home if you feel unwell, and call us instead.
| Freephone: | 0800 22 52 52 (NZ only) |
| Phone: | +64 9 339 0852 (outside NZ) |
| Email: | bdm.nz@dia.govt.nz |
| Opening hours: |
Monday to Friday: 9am to 4pm, by appointment only |
| Postal address: | PO Box 10526 Wellington 6143 |
| Online information: |
If you're emailing about an order you have placed, you must provide:
- your name
- your delivery address, and
- details of the product you ordered, including the full name and date of the event, e.g. a birth certificate for John Smith, date of birth 1 February 2012.
Births, Deaths and Marriages offices
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