Rest homes and residential care
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Types of residential care
There are 4 types of full-time residential care. Providers sometimes offer more than one type of care within the same property.
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Who can move into residential care
When you can no longer manage in your own home, you can move into a rest home or hospital. Your doctor, other health professionals, and your family or whānau can help you decide where to move and when.
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Choose your residential care
You choose the rest home or hospital that you want to move to and can afford.
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Paying for residential care
You’re responsible for paying for your own care. You can apply for government help if you can’t afford all or some of the cost of your care.
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Services offered in residential care
The services offered by residential care providers can vary. They must tell you about the services they offer and be clear about which ones you must pay extra for.
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Moving into residential care
When you move into residential care in a rest home or hospital, you sign a contract, and get information about your rights and responsibilities.
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Make a complaint about residential care
There are different steps to take depending on your complaint, but tell the manager of the rest home or hospital first — they may be able to fix the problem.