Our current and recent work
Overview of the last 12 months
Govt.nz aims to make it easier for people to interact with government online. Find out what we're working on at the moment.
At the moment we’re:
- planning how to provide information that meets users' needs about getting NZ citizenship
- developing content about the information and services that New Zealanders over 65 need — 2 phases have been completed
- building an online engagement tool that helps government to manage and improve consultation and engagement
- developing a style and design guide that can be used by government agencies and others when preparing online information and services.
These initiatives are supported by ongoing user research, analytics and other data which help us to improve the path across government sites and find out what's not working.
Over the last year, we've:
- prepared and published information about government services related to birth, death and marriage
- provided advice, support and initial content for a website that gives new parents information about having a child — Smartstart.
Govt.nz is currently working with the Department of Internal Affairs' team that's responsible for citizenship (Births, Deaths, Marriages and Translations) to prepare and publish plain English content that meets the needs of people finding out about or applying for NZ citizenship.
The information covers:
- types of citizenship
- applying for citizenship, including the forms people use
- authentication of documents.
The content is expected to be published in April 2017.
Older New Zealanders pilot
In the first half of 2015, the Future Service Delivery to Older New Zealanders Working Group — a cross-agency group led by the Ministry of Social Development (MSD) — set up a collaboration with Govt.nz. The initiative aims to improve online information and cross-agency services relevant to New Zealanders over the age of 65.
So far health and financial information relevant to the needs of people over 65 and their friends, families and whānau has been published. The content brings together services from more than 10 government agencies.
Preparing the content has involved:
- user research and testing, particularly with people over 65
- creating more than 175 pages of comprehensive content for Govt.nz
- designing new templates and content elements to improve the user experience
- restructuring the site to accommodate the new information.
Births, deaths and marriages pilot
In 2016, the team from the Department of Internal Affairs (DIA) that's responsible for birth, death and marriage services collaborated with Govt.nz to present all the services related to birth, death and marriage on Govt.nz.
Preparation of the content included:
- identifying customers' journeys and 'pain points'
- rewriting the content in plain English so that it meets users' needs
- designing a new timeline template
- creating accessible versions of application forms
- removing the information about births, deaths and marriages from the DIA website.
The information on Govt.nz is amongst the most visited pages on the site.
Government Online Engagement Service (GOES)
During 2016, Govt.nz has worked with our colleagues in the Department of Internal Affairs' digital advisory team to build an online tool which encourages government agencies to make consultations easy-to-find, easy-to-use and structured around user needs.
The aim of GOES is to help agencies:
- increase public participation in government decision-making, and
- make the engagement process more efficient for agencies and New Zealanders in a cost-effective way.
The tool is supported by online engagement guidance and an engagement strategy template published on the NZ Government Web Toolkit.
Some of the consultations published on Govt.nz use the GOES tool to find out what the public thinks about government policy, regulations and strategy.
Birth of a child: SmartStart
The Department of Internal Affairs (DIA), Inland Revenue, the Ministry for Social Development and the Ministry of Health have worked together to bring together information for new parents.
A new website, launched in December 2016, provides information about government services that are relevant to each stage of pregnancy.
Govt.nz provided design and development support, and initial content to the DIA team responsible for the website.